Safety & guidance

Fire safety

Keeping you safe is our top priority, and we are committed to ensuring your home is well-equipped to minimise the risk of fire. In addition to our works, you can also help to keep your home safe.

Our safety procedures

Every year, we arrange to check your gas and boiler systems and your smoke alarms. If you live in a block, we also carry out Fire Risk Assessments every year or every two years (depending on your block).

The findings from our visits to your home, whether to check your boiler or assess your building, help us to constantly maintain a clear picture of how your home is protecting you.

If we arrange an appointment with you, either to carry out fire safety works or to check your gas boiler system, please let us in at the agreed time so that we can help keep your home safe.

If you have concerns about any of our fire safety practices, please email them to You can get in touch on this email at any point, even outside of our standard complaints procedure, and we’ll address it. 

How you can help to prevent fires at home

There are plenty ways you can minimise the risk of a fire:

• Test your smoke alarm. During your annual gas appointment, we’ll check your smoke alarms, but regular testing can reassure you throughout the year.

• Register your appliances. If you register your appliances (like fridges and washing machines) the manufacturer will email you to let you know if there are any faults, and therefore keep you safe from electrical fires.

• Keep your home free from hazardous materials. Chemicals like paint or petrol should be stored outside, as they could increase the risk of fire. Also, please do not store items in electrical cupboards or corridors as they become fire and/or trip hazards.

• Dispose of cigarette butts safely. If you smoke inside, please make sure your cigarettes are fully extinguished in a safe way.

For a full guide to fire safety and information on how to make sure you know what to do in the event of a fire, you can visit Hertfordshire Fire and Rescue’s website