Your home

Handbooks, guides & policies

Browse our range of handbooks, guides and leaflets. They offer advice and information on a variety of subjects, from looking after your home to getting involved with your community.

Our service standards – our promise to you

We understand how important it is for customers to know what they can and can’t expect from us. Our service standards set out clearly our promises to you, as well as your responsibilities as a tenant.

The service standards were put together after consulting directly with tenants and our Gateway Membership Team.

You can read and download our service standards here.

If you have any questions or comments about our service standards, please call us on 0800 2182247 or email us at

Our repairs service

Handyperson service

Dealing with damp

Your privacy

Involvement menu

Nifty News

The Nifty Over 50 group arranges activities throughout the year for people over 50!

Useful forms

Permission to discuss tenancy form – under certain circumstances, you might wish to give us permission to discuss your tenancy with someone else. You can use this form to let us know who else we can talk to about your tenancy, and what we can discuss with them.