We understand how important it is for customers to know what they can and can’t expect from us. Our service standards set out clearly our promises to you, as well as your responsibilities as a tenant.
The service standards were put together after consulting directly with tenants and our Gateway Membership Team.
Permission to discuss tenancy form – under certain circumstances, you might wish to give us permission to discuss your tenancy with someone else. You can use this form to let us know who else we can talk to about your tenancy, and what we can discuss with them.