Our repairs service covers a wide range of works, especially bigger and more complex jobs. Some repairs are your responsibility – smaller jobs, such as fitting light bulbs or replacing toilet seats, are up to you to sort out.
To find out whether or not your repair is covered by our service, check out our full repairs service guide.
You can report repairs to us 24 hours a day, 7 days a week.
The easiest and quickest way to request a repair is through an online account – here.
In partnership with AgeUK, we offer a handyperson service to help you complete small home improvement jobs and repairs.
The service is available to everyone – and if you are disabled or aged over 60, you may qualify for two free hours of work.
If you need help with jobs such as replacing lightbulbs, installing curtain rails or blinds, or hanging pictures, the handyperson service can help.