Looking after your home

We want to help you keep your home safe and comfortable. Looking after your home is a joint responsibility – we’ll take care of the more complicated jobs and there are also lots of things you can do to keep your home in top condition.

Repairs

It's good to know that help is at hand if something goes wrong. We will take care of emergencies and more complicated repairs, and can point you in the right direction if we don't cover the repair.

Improvement programme

As part of our commitment to providing better homes, we're carrying out a programme of improvement works which runs until 2021.

Making changes to your home

Your home should feel like your own, and sometimes that means making changes. For some of these changes, you’ll need our permission – here’s what you need to know.

Saving energy

Using heating, lights and water has an impact on your finances. If you’re looking to cut your energy use and keep your bills down, check out the information below.

Damp, mould & condensation

Keeping your home free from damp and moisture helps you stay healthy and ensures that your home remains in good condition.

Assisted gardening

If your mobility is holding you back from mowing your grass and trimming your hedges, we may be able to help.

Keeping your home safe

We monitor the condition of your home in a number of ways, including stock condition surveys and gas safety checks. Both of these require us to access your home, so we make an appointment with you in advance so that you can let us in.

Gas safety checks take place annually, as it’s our legal requirement to confirm your gas appliances are in good working order and safe to use.

We aim to visit your home once every 3-5 years to carry out a stock condition survey. During our visit, we will assess the current state of your home, including kitchens, bathrooms and windows. We then follow up with any necessary repairs or improvements.