Our service standards – our promise to you
We understand how important it is for customers to know what they can and can’t expect from us. Our service standards set out clearly our promises to you, as well as your responsibilities as a tenant.
The service standards were put together after consulting directly with tenants and our Gateway Membership Team.
You can read and download our service standards here.
If you have any questions or comments about our service standards, please call us on 0800 2182247 or email us at enquiries@wcht.org.uk.
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Leaseholder Handbook
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The Nifty Over 50 group arranges activities throughout the year for people over 50!
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Useful forms
Permission to discuss tenancy form – under certain circumstances, you might wish to give us permission to discuss your tenancy with someone else. You can use this form to let us know who else we can talk to about your tenancy, and what we can discuss with them.
Application for succession of tenancy form - if you would like to apply for the succession of your tenancy, please print and fill out this form and bring it to our offices to discuss.